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Scrubadoo.com :: FAQ

FAQ

What is your Return Policy?

Your satisfaction is our #1 priority.  If you are not completely satisfied with your purchase you may return or exchange your item for up to 100 days from the time it was shipped.  We will refund 100% of the items purchase price and will even pay for your return shipping.  All we ask is that the item is unused, is in its original packaging, and still has all labels on it.  Unfortunately we can not offer this policy on any items on sale or to our re-sellers at this time.



How do I return/exchange a product?

Returning a product is easy.  Just log back in with your user name and password.  In the "your cart" section there will be a link that states "request a return or exchange label"  Select that link and you will be prompted to fill out some information.  We will automatically email you a prepaid return label for you to print out.  Just put it on your package and drop it off with any  UPS driver or at any UPS drop off location. 



Do I have to pay for return shipping?

We  pay 100% of all return or exchange shipping costs.  Just follow the instructions above to receive your pre-paid return label.  No matter if you are sending medical scrubs or nursing shoes back to us, we pay the entire cost!



 How can I track my order?

Your tracking information will be emailed to you within 24 hours of the shipment of your products.  If you didn't receive an email please check your junk mail as many times emails with links are filtered by many email services (especially Yahoo!).  You can always call us if you have any questions. 



What brands do you carry?

We offer nursing scrubs and medical uniforms from Cherokee, Landau, Grey’s Anatomy, Dickies, Urbane, Baby Phat, Barco, GelScrubs, Skechers, and Softscrubs.  Scrubadoo also carries Littman stethoscopes.



Can I personalize an item?

We offer custom embroidery and screen-printing on and of our scrubs or any other uniforms.  We can even help with logo design.  Email us for pricing information for your custom scrub order.



 Who do I contact for help?

For help call 877.477.8529 toll free or email us. We make every attempt to answer all calls immediately, if for some reason we can't we will call back as quickly as possible, and never longer than 24 hours later.  We are here to serve you, so feel free to call at anytime of day and we will do our best to help you quickly and without hassle.



Do you ship to PO boxes?

Unfortunately we can not ship all of our products to PO boxes.  Our standard delivery method is UPS ground.  If you have a special need please contact us and we will do our best to accommodate you.  We do ship to any address within the 50 United States. The shipping address does not have to be your billing address, so you can send scrubs to a friend!



Do you ship outside of the US?

Unfortunately we do not currently ship outside of the United States. This includes Canada.



Do you ship to Alaska or Hawaii?

Yes! Scrubadoo is proud to ship any scrubs, medical uniforms or nursing shoes to Alaska and Hawaii. We still offer no-hassle shipping no matter where you are located in the United States.



Do you ship to PR?

At this time we are unable to ship our nursing scrubs or any other medical apparel to Puerto Rico.



Do you sell gift cards?

Scrubadoo does sell gift cards. They are a perfect gift for the hard-to-shop-for nurse on your list. Call us toll free at 877.477.8529 or send us an email to get more information about gift cards.



Do you offer fundraisers?

We offer a variety of fundraising options. All of our options can be found on our scrub fundraisers page.  We work with a variety of groups including: nursing schools, nurse associations, high school groups, nurse wards, and any other group that is interested in working with us.  Any of our medical scrubs, shoes, lab coats, and every other product you find on our site is available for use in our fundraising options.  Some groups sell scrub pants as pajamas some sell a wide array of scrub sets and nursing shoes.  Sell scrubs at your next fundraiser as a creative way to raise money for your group!



Do you work with charities?

Scrubadoo is proud to donate 5% of net profits to Breast Cancer Awareness.  In 2011 we have already agreed to support Operation Smile  We are always open to working with new causes, small or large.  Feel free to contact us about your cause.  We believe in giving back to the communities that help keep us in business.  Together we can partner to help make a difference!



Can I return items?

We want to make shopping for scrubs online as easy as possible.  This is why we offer a risk-free return policy. Maybe you do not like nursing shoes, or your hospital scrubs do not fit does not fit, no worries, send them back.  Return shipping for any of your medical apparel is on us and you will be refunded 100% of your purchase price as long as the item is undamaged and the tags remain on.



What products do you carry?

We have scrub tops and scrub pants in sizes XXS – 5XL with both petite and tall options. In addition to traditional medical apparel we also offer maternity scrubs. In addition to scrubs we carry scrub caps, lab coats, jackets, knits, nursing shoes, and stethoscopes.  If you have any additional ideas for us let us know!  We are always looking for new products to add to our options. 



What is the scrubaclub?

Scrubaclub is a program that helps you earn free scrubs.  It is our version of a customer loyalty program.  For every friend that you tell about us you can earn a $5 gift card.  There is no limit to the number of gift cards you can earn and you can use them all at the same time.  In addition to free scrubs our scrubaclub members also receive monthly emails with exclusive discounts. 



How does the scrubaclub work?

When you sign up we automatically send you a personal code.  Give that code to your friends to use (they get 10% off!) and for each friend that uses the card you will receive 50 points (worth a free $5 gift card).  Everyone can use a scrubaclub code 1 time so tell as many people as possible!  There is no limit to number of gift cards, so spread the word!



How do I recieve a Scrubadoo t-shirt?

When 15 people have used your scrubaclub code we will send you a free Scrubadoo t-shirt.  Trust us, its worth it!



Do you sell Petite scrubs?

Yes we do! We have petite scrubs from Cherokee, Landau, Urbane, Dickies, Skechers, Barco, and Grey’s Anatomy.



Do you sell tall scrubs?

Yes we do! We have tall scrubs from Cherokee, Landau, Urbane, Dickies, GelScrubs, Skechers, Barco, and Grey’s Anatomy.



Do you sell maternity scrubs?

 Yes, we do! We carry maternity scrubs from Cherokee, Landau, and Grey’s Anatomy.



What color scrubs do you offer?

 We carry a huge variety of colors.  The colors include black, blue, brown, ceil blue, contrast trim, green, gray, hunter green, khaki, multi, navy blue, orange, pink, purple, red, royal blue, white, and yellow among others. We also have different designs, team scrubs, and offer embroidery.  If you cant find the right color for you give us a call and we will be happy to help you find it. 



Where are you located?

We are headquartered in downtown Minneapolis, MN. The company was originally founded in Charlottesville, VA.



Do you have physical stores?

 At this time we do not have any retail stores. We currently conduct all our sales from our online store or by phone and then ship them out to you. We are happy to speak with you about any concerns you may have about ordering online or over the phone!



Are you a US based company?

We are proud to be a 100% American owned company! On top of that we are also happy to say all of our employees are also located in the U.S. 



Where do the products ship from?

Our products ship out of a variety of warehouses across the U.S.  All Landau & Urbane products ship out of Texas,  GelScrubs are out of Illinois,  Baby Phat, Skechers, Cherokee, Dickies, Avia, Anywear, and Littmann products ship out Missouri, and Softscrubs are shipped out of Florida. 



Are there extra tall scrub pants?

We do sometimes have extra tall scrub pants available.  Give us a call and we can help you find them



Are there extra long scrub tops?

We do sometimes have extra long scrub tops available.  Give us a call and we can help you find them. 



Where do I find my invoice?

Your invoice will be automatically emailed to you as soon as you complete your online purchase.  If you don't see it, check your junk mail!  You can also log back into your account and view/print your invoice at any time. 



Is my information secure?

Your information is secure. Under no circumstances will we ever share your personal details with anyone else. Your privacy is of the utmost importance to us. Please visit our privacy policy for full details. 



Am I charged anything to exchange an item?

No, if you do not get the right scrubs the first time you can exchange the free of charge. We are happy to get you the right scrubs no matter what.  We offer a risk-free scrub shopping experience!



Are there re-stocking fees?

No, we never charge our customers to re-stock. Your return will be free of charge (outbound shipping is non-refundable).



How do I reset my password?

All you have to do is click on our password re-set option and follow the instructions.  A new password will be emailed to the address we have on file for your account.  If you don't see the email you may want to check your junk mail.  You can always call us for help!



What makes Scrubadoo Different?

Scrubadoo.com was founded on the strong belief that customer service is the key to success.  We want to provide you with the best service you have ever had when purchasing anything, let alone scrubs. We will go above and beyond to make your experience with us a memorable one. Try us out for yourself!



Do you have a Facebook page?

We do and we would love to have you as a fan!  You can find our page here.  Our fans receive exclusive discounts, get involved in top ten lists, jokes, and they occasional contest (sounds like a great time, doesn’t it?).  As a fan you also have a direct avenue to post comments, thoughts, or questions!  We take the time to answer as many as possible. 



Do you tweet?

Follow us on Twitter! Keep up to date about whats going on with us. 



Is there a scrubadoo blog? 

Yes you can check it out here.  We write about a variety of things, sometimes it is scrubs, sometimes it is the nursing industry.  We also tell the stories of nurses, doctors, and other healthcare professionals.  You can find jokes, top 10 lists, and other great time wasters.  Have an idea for a blog?  Let us know and we may tell your story!



Where can I learn more about scrubadoo?

Visit our about us page.  If you are still interested in learning more feel free to give us a call.  We are always happy to talk!



How do I submit a testimonial?

If you are happy with your online order and the service you have received we would love to have you leave a testimonial with us.  We always appreciate kind words and strive to have 100% of our customers satisfied with the scrubs, shoes, or other healthcare apparel.



How do I submit a story for your blog?

Send us an email or give us a call.  We are always looking for new stories from nurses, doctors, or any other medical professionals.

Are you PCI compliant?

Yes, we are 100% PCI compliant and we perform monthly test to ensure we maintain this compliance. PCI compliance is an important aspect of our clients safety. You know when you shop for scrubs, shoes, and other uniforms with us your information is as safe as we can make it. We would strongly recommend that you online shop with online stores that are PCI compliant!