Excellent customer service; responded personally and promptly with a promo code issue I was having. Order shipped quickly/accurately and with a nice hand-written thank you note to boot! I loved the old-school customer service vibe - doesn't feel like a big, impersonal online shopping experience that sites such as Amazon can be like. Another coupon came with my order as well - lovin the discounts! All in all, as a new customer I am very impressed.